What is the appropriate method to support individuals in Q3, characterized by low will and low skill?

In the context of change management, individuals in Q3, who exhibit low will and low skill, require comprehensive support that guides them through tasks and expectations. The appropriate method to support these individuals is to direct them, which involves providing clear instructions, supervision, and structured guidance.

When individuals lack both the will and the skill, they may feel overwhelmed and unsure of how to proceed. Directing involves offering specific steps to follow, ensuring that they understand their tasks and the expected outcomes. This approach can help build their confidence and gradually enhance their competencies in the area of concern.

Providing direction also helps in fostering a supportive environment where these individuals can feel safe to ask questions and express concerns. By doing so, change managers can ensure that they are not only being led through the necessary tasks but also given the tools and information needed to build their skills over time.

Motivating might be beneficial for those who have the skill but lack the will but is not suitable for individuals who also lack skills. Delegating is inappropriate in this scenario because it assumes the individual has the necessary skills to complete tasks independently. Advising may provide insights, but it would not offer the structured guidance needed for someone who feels lost and requires explicit direction.